Privacy Policy

Last updated: November 4, 2024

Les Serres Stéphane Bertrand Inc. (“Les serres Bertrand,” “Leciel,” “we,” “our”) recognize the importance of protecting your personal information. Our Privacy Policy (the “Policy”) aims to explain how we collect, use, and disclose your personal information when you use our website. This Policy does not apply to third-party websites, including those accessible via links on our site. We recommend reviewing the policies of these third parties before submitting your personal information. 

1. Scope and Application of this Policy

This policy applies to the personal information provided by customers, subscribers, and consumers of Les Serres Stéphane Bertrand Inc. via the company’s current and future digital platforms, as well as its legal entities. Here, we describe the types of personal information we collect, how we use and manage it, and your rights to access, update, correct, and make choices regarding the protection of your privacy.

By providing your personal information on our website, serresleciel.com, when registering for promotions, contests, or events, you consent to its processing in accordance with this Policy and for the purposes described below. We may update this Policy to reflect legislative or operational changes within Les Serres Bertrand. We will notify you of any significant changes, but posting the revised Policy on our website will be considered sufficient notice. Your continued use of our site constitutes your acceptance of this Policy and its updates.

What is “personal information”?

“Personal information” refers to any information that can identify an individual, such as your name, email address, phone number, date of birth, or financial information like banking or credit card details. Professional contact details, such as your job title, professional email address, business address, or phone number, are also considered public personal information.

2. What Personal Information Do We Collect and How?

During your interactions with us, we may collect the following types of personal information:

• Your personal contact details such as your name, address, email, and phone number;
• Billing information, including your billing address or banking details;
• Recruitment-related information such as your resume.

We may also receive personal information from third-party sources (such as social media or customer relationship management tools) with your consent or where permitted by law.

We strive to limit the collection of personal information to what is strictly necessary for the purposes described in the following section.

3. How Do We Use Personal Information?

Les Serres Stéphane Bertrand Inc. use your personal information only for the following purposes:

• To provide our products, services, events, and communicate with you;
• To send information and updates about our activities and events, including personalized newsletters and emails;
• To respond to your inquiries related to our activities;
• To inform you about our products, services, special offers, promotions, contests, or events;
• To create, maintain, and improve our business relationships with you;
• To comply with our legal and regulatory obligations;
• To manage day-to-day operations, including billing;
• For any other purpose authorized by law or with your consent.

4. Consent to the Collection, Use, or Disclosure of Personal Information

We obtain your free, informed, specific, and explicit consent before collecting, using, or disclosing your personal information, unless the law permits or requires otherwise. For non-essential cookies, such as those used for analytical purposes (e.g., Google Analytics and Facebook Pixel), we request your explicit consent before they are activated.You can withdraw your consent at any time by contacting us as indicated in the “How to Contact Us” section. joindre? ». 

5. When Do We Disclose Personal Information?

Your personal information is accessible only to employees and agents who require it in the performance of their duties. We may also share your information with third parties when required by law or with our service providers (such as Google Analytics, META, and cloud hosting providers) with whom we have specific contractual security measures in place.When transferring data to third parties or internationally, we ensure that adequate security measures are in place to protect your information.

6. How Do We Protect and Retain Personal Information?

A. Protection of Personal Information: : Our site is hosted on a secure server in Canada. We implement several security measures such as the use of strong passwords, regular software updates, SSL certificates, anti-malware scans, and administrative access controls to minimize security risks.

B. Location and Retention Period: Your personal information may be stored on our Canadian web server and/or on our internal servers. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, unless the law requires a different retention period. We securely anonymize your personal information once the appropriate purposes have been achieved.We securely anonymize or destroy your information once the appropriate purposes have been achieved, in accordance with Law 25.

7. Privacy Incident Management

In the event of a privacy incident involving your personal information, we will immediately take the necessary steps to limit the impact of the incident. If we assess that there is a serious risk of harm, we will promptly notify the affected individuals as well as the Commission d’accès à l’information (CAI), in accordance with the requirements of Law 25. 

8. How to Access My Personal Information?

If you wish to access, update, correct, delete your personal information, file a complaint, or ask questions about our Privacy Policy, please contact our Privacy Officer at the following details:

Mailing address: 11730 Sir Wilfrid Laurier Road, Mirabel, Quebec, J7N 1P5, Canada
Email: [email protected]

We will respond to your request within the timeframes required by Law 25. 

9. Cookies and Tracking Technologies

We use essential and functional cookies to enable navigation and personalize your experience on our site. These cookies do not collect personal information that directly identifies you. You can configure your browser to reject these cookies using this setting module, but this may affect your browsing experience.

For non-essential cookies, such as those used for analytics (e.g., Google Analytics and Facebook Pixel), we request your explicit consent before they are activated.
These tools collect anonymous data about your browsing. 

For more information on our use of cookies, please contact us or visit the website..

10. Policy Update 

We are committed to regularly updating this Privacy Policy to comply with legislative and regulatory changes, as well as our own personal information protection practices. 

How to Contact Us?

For any questions regarding the protection of your personal information or to exercise your rights, please contact our Privacy Officer at the contact details provided above.

Mailing address: 11730 Sir Wilfrid Laurier Road, Mirabel, Quebec, J7N 1P5, Canada

Email: [email protected]

The last update to this Policy was on November 4, 2024.